On April 13th, I contacted Born Pretty about trying out some of their products for a possible review. I was soon contacted back by a very friendly customer service rep with the details. I would be given a $9.00 and change limit to choose the items that I wanted to review. I emailed her back with the items I chose and my mailing address and my items would be shipped out to me for free. Sweet!
I picked my two items, that's all I could get without going over the limit, and I waited for my package. On April 15th, the same customer support rep contacted me via email that my items had already been shipped. Woo hoo!
On May 1st, I contacted the Born Pretty customer support because I had not yet received my package. I wanted to know how much longer I was going to have to wait.
On May 3rd, I was told the package would take between 2-4 weeks because it was coming all the way from Singapore. OK. I will wait some more. Through all this, the customer support reps remained very helpful and super polite.
On June 15th, I emailed them back to let them know that I never did receive their package. I told them that I was sorry that it did not work out, that I was really looking forward to trying out their products. Basically, no hard feelings.
That same day, I received another email from them telling me that they were sorry for any inconvenience. My items must have been missed during shipment. They even asked me if it was OK if they reshipped my package. All I was asked to do was to confirm my mailing address which was correct. I agreed to let them send me another package.
And on July 12th, my package finally arrived!
|This was inside my package.|
|A Born Pretty business card.|
|6 of the Shimmer 12 Color Eyeshadows.|
Item ID 316
|The other 6 of the Shimmer 12 Color Eyeshadows.|
Item ID 316
|Violet Color Matt Dull Polish.|
I will have to divide this into 3 parts, I think. One was to let you know the over all experience with this company. Another part will be focusing on the eyeshadows and the third installment will be on the nail polish.
I just wanted to say that the ordering was a breeze. The waiting for the package was a disaster but like I mentioned, the customer support reps were so helpful and kind. I didn't mind communicating with them about my lost package. Very kind people. I thank them all for all of their help.
Stay tuned for the eyeshadow swatches!
Luv & Luk,
♥♥ Items mentioned in this post were sent to me by http://www.bornprettystore.com for review purposes. These are my own thoughts and honest opinions. I did not receive monetary compensation, but I did get the products for free. ♥♥